Arrival/Departure

Booking confirmation

Once you book the apartment you will receive a detailed e-mail with step by step procedure of what to do upon arrival.
If within 24 hours you haven´t received that email, please let us know and we will send it to you as quickly as possible. Please ensure that you provide us with your correct arrival time so that we can plan your check-in and keep your contact person informed of any changes or delays.

Check in:

Check in is from 3 pm and will be done directly in the apartment. If you arrive earlier, you can leave your luggage in our office located in Carrer de Pelai nº 50 4-4. The office working hours are from 9am to 8pm from Monday to Friday.

Arrivals after 20:00h during the week has a check-in fee:

• Arrivals until 20:00h: Free of charge
• Arrivals between 20:00h. and 21:00h: 20€
• Arrivals from 21:00h. to 24:00h.: 30€
• Arrivals from 24:00h. onwards: 50€

Arrivals on Saturdays, Sundays and Holiday the check-in fee is as follows:

• Arrivals until 21:00h: 20€
• Arrivals between 21:00h. and 24:00h: 30€
• Arrivals from 24:00h. onwards: 50€

Please make sure that you provide us with your correct arrival time so that we can plan your check in and keep the contact person informed of any changes or delays.

Office phone number: 0034 933 04 26 60

Emergency phone number: 0034 647 508 101 or 0034 628 741 229

Damage deposit

Upon arrival guest will be asked to provide a damage deposit of 200 euros in cash as well as a valid credit card number as guarantee for the apartment and its content for any damages caused. Please note that by accepting our Terms and Conditions you agree that any damages caused by you or your accompanying party will be deducted from your damage deposit. In case the damage value is superior then deposit, the guest has the obligation to repair caused damages.

Check out:

You should leave the apartment before 11:00h. Leaving after 11:00h without prior authorisation will be penalised.
If you need to leave the apartment later, please ask if this is possible at check-in. We will try to meet your request if we do not have an early arrival the following day. If it is possible, you may stay in the apartment until 17:00h but this will be subject to an additional charge.
On the day of your departure you should leave the apartment picked up and with all waste correctly disposed of. Please leave the keys on the table and close the door behind you after making sure that you have all your personal belongings with you and after ensuring that the main door to the building is not locked with a key.
Before leaving, the client is obliged to leave the apartment in perfect conditions, i.e. all waste should be correctly disposed of and the apartment tidied. If not, there will be an additional cleaning charge.

We can book a taxi prior to your departure if you request one in advance:

1st option: Airport -> apartment: RATE: 50€
2nd option: Airport -> apartment -> airport: RATE: 100€

(The taxi driver will be waiting for you at the airport with a sign with your name written and will drive you directly to the apartment).